PWHT TECH Return Policy: Your Satisfaction is Our Priority
At PWHT TECH, we understand that unforeseen circumstances may arise. Our commitment to your satisfaction goes beyond the sale. Our Corporate Return Policy ensures a hassle-free experience if you need to return a PWHT control unit, thermal monitoring equipment, or any related product you purchased for your stress relieving services.
- Products exceeding the return window.
- Products that are used, opened, or tampered with.
- Products without a valid RMA number.
Conditions for Return:
We accept returns for unused and unopened products within a specified timeframe (clearly outline the timeframe in your policy, e.g., 30 days) from the date of purchase. To be eligible for a return, the following conditions must be met:
Original receipt:You must provide a copy of the original receipt as proof of purchase.
Unopened and Unaltered Condition:The product must be returned in its original, unopened, and undamaged packaging with all manuals, accessories, and components intact.
Non-returnable Items:Certain items, such as custom-configured equipment or perishable goods, may be excluded from our return policy. Clearly outline any non-returnable items in your policy.
Return Process:
Contact Us:Before initiating a return, please contact our customer service team via phone or email to obtain a Return Merchandise Authorization (RMA) number. This RMA number helps us track your return efficiently.
Pack Your Return Securely:Carefully repack the product in its original packaging, ensuring all contents are included and secured to prevent damage during return shipment.
Refunds and Exchanges:
Full Refunds:Once we receive and inspect the returned product to ensure it meets the return conditions, we will issue a full refund to your original payment method within a designated timeframe.
Exchanges:If you wish to exchange the product for a different item, we can facilitate the exchange based on product availability. You may be responsible for any price difference between the returned and exchanged items.
Non-Returnable Scenarios:
Our Goal is to Resolve Your Concerns:
If you encounter any issues with your PWHT control unit, thermal monitoring equipment, or experience malfunctions during your stress relieving project, we encourage you to contact our customer service team first. We are dedicated to providing technical support and troubleshooting solutions whenever possible. If a return is necessary, our return policy ensures a smooth and efficient process.
Contact Us:
For further details or to initiate a return, please contact our customer service team through the information provided on our website or via the phone number listed. We are here to assist you and answer any questions you may have regarding our return policy.